Guarantee & Insurance Details - About Us
JMI is a registered member of FENSA (Reg. No. 12685) and amongst other building regulations FENSA stipulates that all customers must be offered insurance that covers their replacement window and door installation in the event of the company ceasing to trade. Unfortunately the industry has a history of both small and large companies becoming insolvent, leaving customers with worthless guarantees and costly expense when any rectification work has to be carried out. This new regulation has been put into force to help protect consumers if this happens. JMI also, in addition, insure deposits taken upon order, for customers added peace of mind.
Most of our windows are ‘A’ rated and will carry an Energy Label. Not all products are applicable for an energy rating or cannot attain an ‘A’ rating, please check at time of purchase.
JMI windows, doors and conservatories are guaranteed for 10 years and sealed units are also guaranteed for 10 years. Tiling, underfloor heating and electrical works are guaranteed for a period of at least 1 year or subject to individual manufacturers warranties from the date of installation. Locks, hardware and accessories are guaranteed for five years, although JMI will replace these hardware items free of charge within a 10 year period, subject to a small labour charge.
We install a wide range of garage doors which all carry differing manufacturer warranties. Most doors are guaranteed for a period of between 5 and 10 years, with the majority of motors having a guarantee of 5 years. Most accessories carry a guarantee of 2 years, but check upon order, based on the make of door being installed. Garage doors installations have a guarantee of 5 years from the date work is undertaken.
Replacement roofline is guaranteed for a period of 5 years from the date of installation with roofline materials carrying a guarantee of 10 years, with 5 years on rainwater goods.
JMI Window Doctor Repairs are guaranteed for a period of 1 year for parts and labour. Replacement sealed units are guaranteed for a period of 5 years.
Our guarantee on new products is transferable and should you move house, the new owners are able to transfer the remainder of the existing JMI guarantee into their name following a site inspection for a small administration fee.
Please refer to our Terms and conditions for any further information.