Privacy policy

JMI is committed to protecting and respecting the privacy of all who use our website and our services in line with the EU General Data Protection Regulation. (GDPR)

The data we collect is provided by you if you use our website enquiry form or our services.

However, we do receive recommendations from existing customer and from suppliers you may of contacted directly.

If you enquire via our website contact form or by telephone we collect your name, address, telephone number, e-mail address and postcode. We collect this information so that we can respond to your query as comprehensively as possible. The postcode helps to ensure we cover that area.

If you choose to use our services and become a customer of ours we will collect addition data like your address.

We do not share your details with third parties unless we need to for contractual purposes. For example, we need to pass on the address for a site delivery or to other contractors we need to complete your project. Also registering Installation details with FENSA this is a statutory requirement.

If we take payment over the telephone, we use a secure payment system, and do not store your card details and shred the details once the transaction has been successful.

Your data is stored on our database and we have hard copies of all details of your installation.

We hold your information for 15 years 7 years for accounting purposes 10 for the purpose of your guarantee the additional 5 years so we have all the information of your product if we need to replace anything or if you want to match any of the items. We don’t contact you for marketing purposes. After this date we will delete the information. If you enquire via website or by phone we hold you details for 24 months.

We take a proactive approach to our user privacy and ensure the necessary steps are taken to protect the privacy of our users. Our website complies with all the UK national laws and requirements for user privacy and we use Secure Socket Layer (SSL) certificate for additional encryption of data. The actions we take to minimise security breaches of data stored on our computers and laptops include using complicated passwords and anti-virus software and being vigilant opening links/files from unknown sources. Our files are kept in filing cabinets on our premises.

We have taken all the possible steps to ensure the design and hosting company are aware of, and meet the requirements of GDPR and data law and do all they can to protect and secure our websites and the information we hold. You can visit https://adventuregraphics.co.uk/privacy-policy/ for more information.

While we do take all applicable technical and organisational measures to safeguard your data and only use secure servers, it is impossible for us to secure the whole internet entirely. As a user, it is your responsibility to acknowledge this and to understand that personal details you give to us by your own choice across the internet are transferred at your own risk.

You may request a copy of the personal data we hold for you free of charge and ask for your information to be amended or removed. To do so please e-mail or write to us. We will respond to you within 30 days providing you provide us with proof of identity.

We will update this policy in response to legal, technical or business developments. This policy was last updated May 2018

Of you have any questions regarding your data and how it is handled, please e-mail enquiries@jmiwindows.co.uk

11 Belwell Lane
Mere Green
Sutton Coldfield
West Midlands
B74 4AA